I get the error message above when opening my Tecplot product. How can I fix this?
Your Tecplot product installation probably cannot communicate with the license manager. Locate the tecplotlm.lic file within your Tecplot product installation folder and open it in a plain text editor. Check that one line exists in the file without a # symbol prefacing it that contains the following (usually at the top of the file):
HOST myserver 0 27100
In this line, “myserver” represents your license manager’s hostname. The port number, 27100, should match the port number in the first line of the network key in the Reprise License Manager installation folder. The 0 functions as a placeholder, but it is required.
If the error still occurs, locate the tecplotlm.lic file in the Reprise License Manager installation folder and open it in a plain text editor. This file should contain the network key you received from us, which includes lines that start with HOST/SERVER, ISV/VENDOR, and LICENSE/FEATURE. If you require further assistance, please contact Technical Support at(email@example.com).