Tier I Technical Support

Tier I technical support is available for all customers with a current TecPLUS™ agreement. See all the details in our Support Policy.

To contact support:

  • Email support@tecplot.com.
  • Call 425-653-9393.
  • Access Live Chat directly from Tecplot 360, Tecplot Focus, or any page on our website (see lower right-hand corner). Click the “Chat” icon to open the dialog. Support will respond within minutes.

Our Support team is available Monday–Friday* from 6:30 am – 5:00 pm Pacific Time.

* excluding these U.S. Holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day

If you are not using Tecplot in the US or Canada, Find a Tecplot Distributor in your location.

Excellent Rating by Customers

Customer surveys are solicited after each support incident is closed, and based on survey responses from the past year, our customer satisfaction rating is excellent!

  • 94.4% response time within 1 business day
  • 97.5% overall satisfaction rating with support service

I have been in the IT business for over 25 years, and you provided the best support of any vendor I have worked with to date.

– IT Administrator, College of Pharmacy & Health Sciences, Western New England University

Support Requests

Our Technical Support team makes every effort to respond to requests immediately or within one business day. Specific requests vary, but most requests fall into one of these categories:

  • Creating and using macros
  • Manipulating data (interpolation, data alter, triangulation, etc.)
  • Manipulating zones
  • Plotting and Animating
  • Computational fluid dynamics (CFD) analysis
  • Using equations
  • Getting to know your workspace
  • Writing data
  • Exporting images
  • Licensing