Excellent Rating by Customers
“I have been in the IT business for over 25 years, and you provided the best support of any vendor I have worked with to date.” – IT Administrator, College of Pharmacy & Health Sciences, Western New England University
Customer surveys are solicited after each support incident is closed. Based on survey responses, our customer satisfaction rating is excellent!
• 94.4% response time within 1 business day. • 97.5% overall satisfaction rating with support service.
Our Technical Support team makes every effort to respond to requests immediately or within one business day. Specific requests vary, but most requests fall into one of these categories:
- Creating and using macros
- Manipulating data (interpolation, data alter, triangulation, etc.)
- Manipulating zones
- Plotting and Animating
- Computational fluid dynamics (CFD) analysis
- Using equations
- Getting to know your workspace
- Writing data
- Exporting images