Tier I technical support is available for all customers with a current TecPLUS™ agreement. See all the details in our Support Policy.

Technical Support

North America

Phone: 425-653-9393
Email: support@tecplot.com
Support Ticket: Create a Support Ticket
Available Monday–Friday* from 6:30 am – 5:00 pm Pacific Time.
* excluding U.S. Holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day
In other areas, please see our Worldwide Distributors »

Europe/Western Asia

Phone: +49 (0)9402 9480–0
Fax: +49 (0)9402 9480–29
Email: support-eu@tecplot.com

 

 

 

Excellent Rating by Customers

“I have been in the IT business for over 25 years, and you provided the best support of any vendor I have worked with to date.” – IT Administrator, College of Pharmacy & Health Sciences, Western New England University

Customer surveys are solicited after each support incident is closed. Based on survey responses, our customer satisfaction rating is excellent!
• 94.4% response time within 1 business day. • 97.5% overall satisfaction rating with support service.

Support Requests

Our Technical Support team makes every effort to respond to requests immediately or within one business day. Specific requests vary, but most requests fall into one of these categories:

  • Creating and using macros
  • Manipulating data (interpolation, data alter, triangulation, etc.)
  • Manipulating zones
  • Plotting and Animating
  • Computational fluid dynamics (CFD) analysis
  • Using equations
  • Getting to know your workspace
  • Writing data
  • Exporting images
  • Licensing